The head of Auckland’s Anglican Church says he is “highly embarrassed” after it was pointed out to him their dedicated phone line for abuse survivors was disconnected.
Faith-based institutions are giving evidence in Auckland this week at the second part of the Abuse in Care Royal Commission of Inquiry redress hearings.
On Thursday, Bishop of Auckland Ross Bay was questioned about the Church’s confidential phone line for raising any concerns or complaints, especially relating to claims of abuse.
He explained that when someone phoned the line it would be answered by a senior staff member, who would pass a note to himself to be actioned.
Are you confident that if you dialled that number now you would get the diocesan manager?Inquiry counsel Katherine Anderson asked
I just want to test that, because would it surprise you to know when we have dialled that number it goes through to a number unobtainable?said Anderson